Dickey’s Commitment to Privacy
At Dickey’s Barbecue Restaurants, Inc. (“Dickey’s”), we understand that our customers are concerned about the use of their personal information, and we respect our customers’ privacy. This Privacy Policy explains the steps we have taken to ensure that the personal information you submit to us is secure and kept confidential.
Additionally, Dickey’s may act as a “landing page” to other sites. This Privacy Policy expressly applies only to this site and not any third-party sites accessed via third-party or other links.
The Information Dickey’s Requests
When you register on our site, make a purchase request, or consent to participating in a Dickey’s promotion, Dickey’s collects and stores the following types of information:
Name
Address
E-mail address
Telephone Number
Credit/Debit Card Information*
*Credit/Debit Card Information is not stored by Dickey’s. Credit/Debit Card Information is collected for the purpose of completing your purchase order and transmitted to Stripe (Spark Intelligence) for processing.
Dickey’s requires the above information to provide the goods and services that you request and to let you know of additional goods and services about which you might be interested. We may also use this information to customize your experience using our website. If you are purchasing goods and services on Dickey’s website as a gift to be sent directly to the recipient, Dickey’s shall also request the recipient’s name, address, telephone number, and email address.
Dickey’s may ask you to provide personal information at other times, such as if you enter a promotion, communicate with us, or complete a survey. If you choose to receive information regarding Dickey’s promotions, then you give us your consent to share your name and email address with the third party offering the promotion or the third party who may forward marketing or other materials on our behalf. If you wish to discontinue receiving promotional email from Dickey’s, you may unsubscribe at any time by clicking the “Unsubscribe” link located at the bottom of the promotional message or contacting Dickey’s at generalfeedback@dickeys.com.
Dickey’s may gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, and transactions completed using cookies and tags. Additionally, this information is used to better serve you with appropriate and relevant marketing offers. Cookies are small files that your Web browser places on your computer’s hard drive. Cookies are not used to access information entered on the secure server; this information can only be accessed when you enter your name and password.
Dickey’s, and/or our third-party advertising service providers or other third-party vendors, may place cookies or similar files on your computer for security purposes (such as authentication), to facilitate site navigation and to personalize your experience while visiting our Site. Cookies allow us to collect technical and navigational information, such as browser type, time spent on our Site and pages visited (these types of cookies are typically referred to as “Session Cookies”). We also use cookies that enable us to serve advertisements of our products and services, including special offers, when you visit other websites (these cookies may be referred to as “Advertising Cookies”).
How Your Information is Used
Dickey’s goal is to provide its customers with the best products to meet their needs, so we evaluate your personal interactions with us in an effort to bring you Dickey’s products which best suit your individual tastes. We also use your information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings, and to customize our site’s content, layout, and services.
We may use your information to deliver Dickey’s product and promotional information that is targeted to your interests. At times, we may ask you to voluntarily provide us with additional information regarding your personal or business interests, experience, or requests, which we may use to customize our products and services for you.
The email addresses that Dickey’s collects are used by use to contract consumers for marketing purposes that are not shared with other organizations for commercial purposes.
You may receive periodic promotional mailings or phone calls from Dickey’s at the postal address and telephone number provided to us. If you would prefer not to receive such promotional offers, please call Dickey’s at 972.248.9899 or email us at generalfeedback@dickeys.com.
If you place a request for products or services, we use your personal information to ship your order. If the order for products or services is fulfilled from a retail partner, we may provide your relevant information to that retailer for the purposes of the transaction.
Dickey’s may contract with a third party advertising partner or other third-party vendor to serve ads or make other offers or provide other services on our behalf across the Internet and sometimes on this website. Such third party advertising partners may collect anonymous information about your visits to Dickey’s website and your interactions with our products and services. Some information we disclose may include the information you provided to us in completing your transaction on Dickey’s website. Our advertising partner makes the date we provide anonymous and does not use your personal information, such as your name, address, email address, etc., in order to deliver advertising to you that is tailored to your interests.
To choose not to have your transactional information given to, or used by, our third-party advertising partner in this way, please contact generalfeedback@dickeys.com.
We may also use or disclose information to resolve dispute or investigate problems. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.
We may use your IP address to help diagnose problems with our server, to manage our website, and to enhance our site based on the usage pattern data we receive.
Security
Dickey’s is committed to preventing the unauthorized access to your personal information provided to us via our website, and we maintain procedures and technology designed for this purpose. Dickey’s takes the following steps to protect the information that you provide us: (1) we update and test our technology on a regular basis in order to improve the protection of customer information; and (2) we require outside customers and independent contractors to whom we provide customer information for marketing and servicing or processing purposes to restrict the use of your information to those purposes and we prohibit independent use of such information.
Children’s Online Privacy Act
Dickey’s does not knowingly collect or use personal information from children under 13 without first obtaining verifiable consent form their parents. We have not way of distinguishing the age of individuals who visit our website, and so we follow the same Privacy Policy for individuals of all ages. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities. For more information about the Children’s Online Privacy Act, please visit the Federal Trade Commission website at www.ftc.gov.
Consent and Changes to Dickey’s Privacy Policy
By using Dickey’s website, you consent to the collection and use of your personal information by Dickey’s. The practices and policies contained in this disclosure are subject to change. If we ever change our practices and policies, we will post any changes on this page so that you always are aware of the information that we collect, how we use it, and under what circumstances we disclose it. The practices and policies in this disclosure replace all previous notices or statements with respect to the same subject matter.
How to Contact Dickey’s
To update, correct, or delete your personal information, you may contact us at:
Dickey’s Barbecue Restaurants, Inc.
Marketing Department
4514 Cole Avenue, Suite 1015
Dallas, Texas 75025
972.248.9899
generalfeedback@dickeys.com
To protect your privacy and security, we also will take reasonable steps to verify your identity before granting access or making corrections or changes.